Get in Touch With Us
This page tells you how to contact the USA Online Casinos editorial team, what we can help with, and — just as important — what we cannot do. We are an independent research and comparison publisher covering new online casinos in the US. We are not a casino, we do not hold player funds, and we cannot log into, credit or close anyone's casino account.
How to Reach the Editorial Team
Email is the only channel we operate, and it reaches a person rather than a ticket queue. Write to [email protected] and we will read it.
We aim to reply within two business days. Corrections that affect a live comparison table are prioritized over general feedback. If your message is about money sitting in a casino account, read the routing section below first — going to the operator and then the regulator will almost always be faster than going through us.
To help us respond usefully, include:
- The page URL you are writing about, and the name of the brand involved.
- The state you were playing from or researching from. Legal availability in the US is decided state by state, so the answer often changes with your location.
- Dates, amounts in USD, and screenshots of terms if you are reporting that an advertised offer differs from what a brand actually shows.
- Whether you have already contacted the operator's own support, and what they said.
What We Can Help With — and What We Cannot
| We can | We cannot |
|---|---|
| Correct an out-of-date bonus figure, rating or term on our pages | Release, speed up or guarantee a withdrawal |
| Explain how wagering requirements, max bonus bets and cashout caps work | Overturn a casino's KYC or source-of-funds decision |
| Point you to the right regulator or complaints route | Act as an arbitrator or legal representative |
| Explain why a payment method or brand may be unavailable in your state | Grant access to a site your state does not permit |
| Signpost self-exclusion and problem gambling support | Advise on whether to gamble, or on any expected outcome |
Where Commercial Relationships Sit
Some links on this site are commercial. If you open an account after following one, the publisher may earn a commission. That revenue pays for the research; it does not buy a ranking, a rating or a favorable sentence. Editorial ratings on this site are our own assessment of published terms and features — they are not customer review scores, and they are not the result of anyone depositing or playing. If you believe a write-up reads like an advertisement rather than an assessment, say so in your email and quote the line.
Advertising and affiliate enquiries are welcome at the same address. Please state the brand, the states it is licensed to serve, and who owns and operates it. We do not cover unlicensed operators, and we will not remove a documented drawback as a condition of a commercial arrangement.
Questions We Get Most About the Listed Brands
The brands ranked on this site attract a predictable set of questions, almost all of them about bonus terms rather than the headline percentage. Below are the three we are asked about most, including the parts people tend to miss.
Raging Bull — the 410% up to $10,000 + 50 free spins offer
This sits at the top of our list because the advertised ceiling is unusually high for a new-player deposit bonus, and because the free spins are bundled rather than sold as a separate second-step promotion. That is the reason it is here; it is not a statement that it will suit you.
The questions we receive are nearly always the same: a 410% match is calculated on your qualifying deposit, so reaching anything near $10,000 requires a very large deposit of your own money — it is not $10,000 handed over. Before you claim it, check the playthrough multiple, the maximum bet allowed while bonus funds are live, the expiry window, and whether winnings from the free spins are capped. The limitation: large percentage matches on this kind of offer typically carry heavy wagering and a cashout cap, and any bet above the stated maximum can void the balance. Verify those figures on the operator's own terms page on the day you deposit, because promotional terms change without notice.
Magician Bet — 101% No Wagering
This one earns its place for a different reason: a no-wagering structure. If the terms hold as advertised, what you win from the bonus is withdrawable without a playthrough multiple attached, which removes the single most common cause of disputed withdrawals. For readers who found wagering requirements confusing on other offers, this is the simplest shape on our list.
The limitation: a 101% match is modest next to the headline percentages elsewhere, and "no wagering" rarely means "no conditions." Check the maximum bonus amount, the minimum deposit that qualifies, any cap on withdrawable winnings, and the expiry date. No-wagering offers usually trade size for simplicity, and that trade is only worth making if the cap is reasonable for your deposit.
Slots of Vegas — 375% plus 50 free spins on Cash Chaser
Listed because the free spins are tied to a named title rather than left vague, which makes the offer easier to evaluate: you can look up that game's RTP and volatility before you accept anything. Game-specific spins are also more honest about where the value actually lives.
The limitation: spins locked to one slot are worth nothing to you if you dislike that slot, and free-spin winnings are frequently paid as bonus credit with their own playthrough and a separate winnings cap. Game weighting matters too — slots usually count 100% toward wagering while blackjack, roulette and baccarat contribute far less or not at all, so a table-game player can find a slots-led bonus almost impossible to clear.
Other brands on our list
Uptown Aces (600% for new players), Card Crush (instant welcome reward of 2 mystery coins and 5 cards), Zumba Cards (250% deposit bonus up to 250 SC), BetUS (200% up to $4,000), Amazon Jackpots (4 posters, 40 free SC and a bonus wheel for $20), Slots and Casino (500% up to $2,500 across three deposits) and Bets.FM (225% up to 1 BTC plus 225 free spins) all appear in our rankings. Note the differences in kind, not just size: some are cash-deposit offers in USD, some are sweepstakes-style coin packages where SC refers to a promotional coin balance rather than dollars, and at least one is priced in cryptocurrency. Those are not comparable products, and we are happy to explain the distinction if you email us about a specific one.
Payment, Withdrawal and Verification Questions
A large share of our inbox is about money moving in and out. We cannot move it for you, but we can explain the mechanics so you know what to ask the operator.
- Deposits. US-facing casinos commonly support debit cards, some credit cards, ACH bank transfers, wire transfers and prepaid options; e-wallets including PayPal appear at some state-licensed operators but not all. Availability depends on the operator, your bank and your state — verify it in your own account before you plan around it.
- Minimums. Minimum deposits and minimum withdrawal amounts are set per operator and per method, and the withdrawal minimum is often higher than the deposit minimum. Check both before your first deposit.
- Fees. Some methods are free at the casino end and still cost you at the bank end — wire fees and card cash-advance charges on credit card deposits are the usual culprits.
- Timing. Any speed a casino advertises is an advertised speed, not a measured one. Withdrawals normally clear an internal review first, then the payment rail's own timeline runs. Weekends and holidays extend both.
- Limits. Daily, weekly and monthly withdrawal caps are common, and progressive jackpot wins are often paid in installments. Read those clauses before you need them.
- KYC. Identity verification is a legal requirement for licensed US operators, not an obstacle invented to delay you. Expect to supply photo ID, proof of address and, for larger sums, source-of-funds evidence. Submitting documents early rather than at cashout is the single most effective way to avoid a delay.
Beyond the Casino Floor: What Else These Operators Run
Several brands we cover are not casino-only businesses, and the terms differ across product lines. BetUS, for example, operates sportsbook betting alongside casino play — sports wagers typically contribute differently toward casino bonus wagering, or not at all, and sportsbook promotions carry their own rollover rules. Others run poker rooms, bingo, virtual sports or sweepstakes-style coin games where you collect promotional coins instead of depositing for cash play directly.
If you are emailing about a bonus, tell us which product it applies to. A welcome offer credited to a casino wallet usually cannot be used on sports, and moving funds between wallets can forfeit a bonus outright.
Complaints, Regulators and Legal Standing
Online casino regulation in the US is primarily state-level. There is no single federal license to play at an online casino; individual states decide whether real-money online casino play is permitted, license the operators, and run the complaints process. Federal law sits over the top on matters such as interstate wire transmission and anti-money-laundering obligations, but it is your state's gaming regulator that oversees the operator's conduct. A site accepting sign-ups from your state is not the same thing as a site being authorized to serve it — check the license on the operator's own footer and against the state regulator's list of permitted operators.
You must be 21 or over to gamble at US online casinos in most states, and you generally have to be physically located within a permitting state, which operators confirm by geolocation.
If you have a dispute, the order matters:
- Raise it with the operator's support in writing and keep the reference number. Most licenses require them to respond within a defined period.
- Escalate internally to their complaints or disputes team if the first answer does not resolve it.
- Take it to the state gaming regulator that licensed the operator, attaching your correspondence and the operator's final response.
We can help you identify which regulator applies and what evidence to include. We have no authority to compel a payout, and we will not claim otherwise. Readers outside the US market sometimes arrive here looking for a different jurisdiction entirely; if that is you, our overview of casinos operating outside the GamStop scheme in the UK covers a separate market with separate rules.
If Gambling Has Stopped Being Fun
Contact us if you want help finding the right tool, but do not wait on our reply to act. Licensed US operators are required to offer deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion, all available inside your account settings. Many states also run a central self-exclusion register that covers every licensed operator at once. Third-party blocking software can restrict gambling sites across your devices independently of any casino account.
Confidential support is available nationally through the National Council on Problem Gambling helpline at 1-800-522-4700, which operates 24 hours a day. Gambling is entertainment with a cost attached; it is not a way to make money or to fix a financial problem, and no casino is risk-free.
How We Assess the Casinos We List
So you know what our answers are based on: ratings on this site come from desk research into published information, verified against operators' own terms pages, regulator listings and software provider disclosures. We look at bonus structure and its real conditions, wagering requirements and maximum bonus bets, cashout caps and expiry, deposit and withdrawal limits and fees, verification demands, game range across slots, progressive jackpots, blackjack, roulette, baccarat and live dealer rooms, mobile app and browser performance, support responsiveness as advertised, and the responsible gambling controls actually available in the account. We have not deposited, played or withdrawn at any brand listed, and we do not present advertised timings as measured ones.
Findings on this page were last checked on Sep 25, 2026 by Blake Stone. Promotional terms move quickly, so if you find something stale, that email address is the fastest way to get it fixed.
Before You Write
If your question is about a specific offer's fine print, have the operator's terms page open when you email — nine times in ten the answer is in it, and we can point you to the exact clause. If it is about money, contact the operator first and the regulator second. If it is about our content, tell us the page and the line, and we will check it against the source. We would rather hear about a mistake than leave it live.